Introduction
Innovalus is a cross-border India market entry, growth and execution partner for international companies, operating from Maryland and Chennai. This policy explains what personal data we collect, how we use it and the rights you hold over it.
It applies to this website and to the enquiries, briefing calls and business communications that follow from it.
Information we collect
We collect the following categories of personal data.
Information you provide. Your name, organisation, role, email address, telephone number, country or region, service interest, India stage and anything else you choose to include in an enquiry form, a call booking or an email to our team.
Information collected automatically. IP address, browser and device type, referring page, pages viewed and time spent on them, gathered through our website and analytics tools.
Information from other sources. Publicly available business information and details shared by mutual contacts, partners or referrers where relevant to a potential engagement.
Please do not submit confidential commercial information through the enquiry form. Use a briefing call or a direct email once an engagement is under way.
How we use your information
We use personal data to:
Respond to enquiries and arrange briefing calls
Deliver and manage advisory and execution services
Send market insights, sector updates and programme information where you have asked to receive them
Improve our website, our content and our service delivery
Meet legal, regulatory, accounting and contractual obligations
Legal bases for processing
Where the UK or EU General Data Protection Regulation applies, we rely on the following legal bases.
Consent, for marketing communications and non-essential cookies
Performance of a contract, to deliver the services you have engaged us for
Legitimate interests, to respond to business enquiries, operate and secure our website and develop our services, balanced against your rights
Legal obligation, where retention or disclosure is required by law
Under India’s Digital Personal Data Protection Act 2023 we process personal data on the basis of your consent or for the legitimate uses permitted by the Act.
Cookies and analytics
Our website uses cookies and similar technologies to operate the site and to understand how it is used. Essential cookies are required for the site to function. Analytics cookies help us measure traffic and improve content. You can control cookies through your browser settings, although disabling essential cookies may affect how the site works.
Sharing your information
We do not sell personal data. We share it only in the following circumstances.
Service providers who support our website, hosting, analytics, scheduling and communications, under contractual confidentiality obligations
Professional advisers including legal, accounting and compliance specialists engaged on a matter
Partners and specialists coordinated under an engagement, where relevant and with appropriate safeguards
Authorities or regulators where disclosure is required by law
International transfers
We operate across India, the United States, the United Kingdom, Europe and Asia, so your personal data may be transferred to and processed in a country other than your own. Where personal data is transferred out of the UK or the European Economic Area, we use appropriate safeguards such as standard contractual clauses or transfers to countries recognised as providing an adequate level of protection.
Data retention
We retain personal data only for as long as necessary for the purposes set out in this policy, including any legal, contractual, tax or accounting requirements. Enquiry records are typically held for up to 24 months from the last contact unless an engagement follows, in which case client records are retained in line with our contractual and statutory obligations.
Security
We apply technical and organisational measures appropriate to the sensitivity of the data, including access controls, encrypted transmission and confidentiality obligations across our team and partner network. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you are located, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data
Restrict or object to certain processing
Receive your data in a portable format
Withdraw consent at any time, without affecting processing carried out before withdrawal
Nominate another individual to exercise your rights in the event of death or incapacity, under India’s Digital Personal Data Protection Act 2023
Lodge a complaint with a supervisory authority, including the Information Commissioner’s Office in the United Kingdom, your local supervisory authority in the European Union or the Data Protection Board of India
To exercise any of these rights, write to us at info@innovalus.com. We will respond within the timeframes required by applicable law.
Grievance redressal
Under India’s Digital Personal Data Protection Act 2023 you may raise a concern about how your personal data has been handled by writing to info@innovalus.com. We will acknowledge and address grievances within the period prescribed by the Act.
Changes to this policy
We may update this policy to reflect changes in our practices, our services or our legal obligations. The current version and its effective date are always published on this page.
Contact us
India: 143 / 1, Uthamar Gandhi Road, Nungambakkam, Chennai 600034, Tamil Nadu
United States: 1 Research Court, Ste 450, Rockville, MD 20850
Email: info@innovalus.com