Captive Center Advisory

A friend in the recruitment industry asked me recently, Why is it that the best candidates show the least interest in a job opportunity when I call them up?  Thus began a process of interaction and introspection with a number of technology R&D professionals in my circle of personal and professional contacts. I asked each one of them why they would and why they would not entertain...

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Captives (Global In-house Centers) have evolved over the past decade and are now a sustainable option for organizations aiming to leverage the growing technology talent pool in India. According to NASSCOM, there are more than 800 captive set-ups in India employing more than half a million employees. Also known as Global In-house Centers, these captives are in various stages of their life-cycle. While there has been mixed...

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A Captive Implementation starts with the Captive Business Case creation. A fact-based approach with cost, performance metrics, investments, transition and payback timelines. The business case is validated for viability by the key stake-holders and top management. Top management’s commitment is crucial for the success of a captive. On firming up a viable Business Case, Captive Design is evolved. Captive Design covers the Road-map, Build-out and Operational...

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